Re send ticket with attached to an email account

Moderator: crythias

Post Reply
gusmaer
Znuny newbie
Posts: 44
Joined: 24 Apr 2018, 20:44
Znuny Version: 5.0.26

Re send ticket with attached to an email account

Post by gusmaer »

We need the tickets that arrive with the subject PED xxx to be sent to a specific email address along with its attached file.
How can it be resolved?
crythias
Moderator
Posts: 10169
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Re send ticket with attached to an email account

Post by crythias »

With the attachment? You might want to filter at the email and distribution list it.
You could, also, use a notification event, but I don't think it will send the attachment with the email.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Post Reply