Hi,
Do you guys know where is set the time that is refreshed the customers information from Active Directory?
I see something like this:
# cache time to live in sec. - cache any ldap queries
CacheTTL => 60 * 60 * 24,
But not sure if it is what i´m looking for. Any tracking log file where i could see the exactly time that is connecting to the directory?
Thanks a lot
How customer user information is updated from Active Directory?
Moderator: crythias
Re: How customer user information is updated from Active Directory?
connection is done when data is not in the cache to show data. So it is more or less a live connection. No data is copied to OTRS database
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Re: How customer user information is updated from Active Directory?
Hi,
Thank you for your reply.
So imagine that the job position for that person has changed. When will be that visible in OTRS? I have received information that the changes are updated in OTRS within minutes...hours... but i could not find where is that set up.
Any ideas?
Thank you.
David
Thank you for your reply.
So imagine that the job position for that person has changed. When will be that visible in OTRS? I have received information that the changes are updated in OTRS within minutes...hours... but i could not find where is that set up.
Any ideas?
Thank you.
David
Re: How customer user information is updated from Active Directory?
it will show up when the cache is updated, so if you configure 24h for the cache you have to wait a day
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
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Re: How customer user information is updated from Active Directory?
It was finally updated, correct.
If that cache will be refreshed every 24 hours, will be possible to know at what exactly time?
Thank you
If that cache will be refreshed every 24 hours, will be possible to know at what exactly time?
Thank you
Re: How customer user information is updated from Active Directory?
each query has its own cache, so it will be updated when the specific cache is older than 24 hours and a new query is performed
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com