Hello group members!
I turn to you with that question that we want to change the save location of the tickets' attachment. Currently, to my knowledge, attachments are saved in the OTRS database.
Because I'm not sure this so please help me where I can look that this is indeed the case.
We would like to replace this with that it writes the file or attachment to a file on the server and only the path is stored in the database.
Can this be done from System Configuration or do I need to rewrite a parameter at code level or is there some add-on that might help?
Thank you also in advance for your answers!
Hi.
[Solved]Save the tichet's attachment to file
Moderator: crythias
[Solved]Save the tichet's attachment to file
Last edited by kkgigiioo on 07 Oct 2019, 09:09, edited 1 time in total.
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Re: Save the tichet's attachment to file
Hi,
The keyword is ArticleStorage, check the System Configuration and otrs.Console.pl commands.
- Roy
The keyword is ArticleStorage, check the System Configuration and otrs.Console.pl commands.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Save the tichet's attachment to file
Thank you very much for your reply Roy, I found the setup option. I set this up.
kkgigiioo
kkgigiioo