The main thing is that it should work theoretically because there are no errors in the logs.
Where to look for errors?
After update OTRS are not sent by mail to the users
Moderator: crythias
After update OTRS are not sent by mail to the users
After update from OTRS 5.0.6 to OTRS 6.0.20 I have problem with notifications are not sent by mail to the users.
The main thing is that it should work theoretically because there are no errors in the logs.
Where to look for errors?
The main thing is that it should work theoretically because there are no errors in the logs.
Where to look for errors?
Re: After update OTRS are not sent by mail to the users
In the comunication logs, are there the sent mails? I meant, it shows the list like otrs is sending those emails?
Regards.
Regards.
Re: After update OTRS are not sent by mail to the users
In Sendmail log communication shows that the message sent successfully, in IMAPS, that 0 messages were sent.
Log communication
Sendmail message:
Sendmail connection:
IMAP connection:
In OTRS 5 was only IMAPS.
Log communication
Sendmail message:
Sendmail connection:
IMAP connection:
In OTRS 5 was only IMAPS.
Re: After update OTRS are not sent by mail to the users
Perhaps is a problem with the sendmail of the OS, have you checked it?