Notifications are not sent by mail to the users of the application.

[gusmaer]

Hello,
We are having problems with the notifications that are sent to the users of the application.
They do not arrive and in the logs you see the following message.
This began to happen from one moment to another since last month the notifications worked correctly.

Fri Sep 27 09:40:31 2019 error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-81 'Ticket FollowUp notification' notification could not be sent to agent 'usuario@usuario.com


Fri Sep 27 09:40:30 2019 error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-81 Can't send message: 5545.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 0.35250:0A00A280, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:064C0000, 1.36674:0E000000, 1.61250:00000000, 1.45378:0B4C0000, 1.44866:08020000, 16.55847:2B270000, 17.43559:0000000004020000000000000000000000000000, 20.52176:140F01890000F01F6F050000, 20.50032:140F01897017F01F00000000, 0.35180:74050000, 255.23226:0A00A780, 255.27962:0A000000, 255.27962:0E000000, 255.31418:0A00A880, 0.35250:0A000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:AE000000, 1.36674:32000000, 1.61250:00000000, 1.45378:B3000000, 1.44866:01000000, 16.55847:1A010000, 17.43559:0000000000030000000000000100000000000000, 20.52176:140F0189000070200A00AD80, 20.50032:140F01897017101097050000, 0.35180:0A00AE80, 255.23226:4800D13D, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:A1050000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:A6050000, 0.38698:00000000, 0.37692:00000000, 0.37948:31353700, 5.33852:00000000534D545000434346, 7.36354:010000000000010900000000, 4.56248:DC040000, 7.40748:010000000000010B00000000, 7.57132:00000000000000000038342D, 1.63016:32000000, 4.39640:DC040000, 8.45434:B68681771B7EE047B969067B22E8A89E35434434, 5.10786:0000000031352E32302E323330352E3030303A414D36503139334D42303332383A39623635616161622D303031642D343938342D623164382D63383735373938333936646500401005000780, 7.51330:92EEC9E14743D70800000000, 255.1750:D8050000, 255.31418:0A005D85, 0.22753:0A00F136, 255.21817:DC040000, 4.60547:DC040000, 0.21966:0A00F636, 4.30158:DC040000 [Hostname=AM6P193MB0328.EURP193.PROD.OUTLOOK.COM]

[jojo]

Please aks your mailserver provider as the message is generated by the Exchange server and not OTRS