Disable CustomerID reference in Customer User screen

[RichH]

OTRS 6.0.20
CentOS 7.3.1611
MariaDB 5.5.60
Perl 5.16.3

Hi,
I'm installing a new OTRS 6 server. On our old OTRS 3 server, entering a new 'Customer User' does not require that the 'CustomerID' already exist as a 'CustomerCompany'. We just enter the Customers email address in the 'CustomerID' box.

In the new OTRS 6 system, the 'CustomerID' must exist as a 'Customer' and we can only select those existing 'Customers' from the auto-complete list when we try to create a new 'Customer User'.

How can I change the OTRS 6 system to work like the OTRS 3 system in this way (i.e. the CustomerID can be entered directly in the CustomerID box of the Create Customer User form and does not have to already exist as a Customer)?

(Note : We Do not use the Customer Web interface - all tickets are created thru Fetchmail). The only use we have for 'Customer Users' is for auto-complete in the To: field of replys to tickets.

Thanks!
Rich

[root]

Hi,

Do you have the CustomerUser configuration in your Kernel/Config.pm or is it just the default?

- Roy

[RichH]

In both the OTRS 3 & 6 system's Config.pm there's no reference to CustomerUser. The only changes that have been made are for LDAP authentication to our Active Directory.

So I guess the answer is that we're using the defaults.

Thanks!

[root]

Hi,

Then just add

Code: Select all

$Self->{'CustomerUser'}->{'CustomerCompanySupport'} = 0;

to your Kernel/Config.pm

- Roy

[RichH]

That did the trick!

Thanks again!

-Rich