Let's say we have e-mail address email@example.com and from that account our OTRS is fetching e-mails. Then, using e-mail filtering (based on FROM field @client.com) ticket is assigned to specific queues. Everything is OK.
Now, we add new e-mail address , f.e. firstname.lastname@example.org , some new queue, new e-mail filter and our OTRS is fetching tickets from this account.
What should be done, if we want e-mail sent by the same @client.com (which is used in e-mail filter for email@example.com and queue(s)) to firstname.lastname@example.org, that ticket have to be created in new queue ?
Right now we have situation, that e-mails sent from @client.com to email@example.com are delivered to old queue and not to the new one.
Tried to make e-mail filter based on FROM field and TO (firstname.lastname@example.org) with stop processing option enabled, but no change.
Any suggestions ?
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