Problem Update ITSMCore 5.0.18

[fernandof]

I need some help, I'm trying to update this plugin "ITSMCore 5.0.18 - Package not installed correctly! Please reinstall the package." However the application is already in version 6.0.20. The person who performed the installation did not migrate correctly, what would be the solution for this scenario?

I get this error message:

Warning: ITSMChange :: Frontend :: AgentITSMTemplateOverview ### SortBy :: Default is not an entity value type, skipping ...

Following settings were not fixed:
- ITSMChange :: Frontend :: AgentITSMTemplateOverview ### SortBy :: Default

Please use console command (bin / otrs.Console.pl Admin :: Config :: Update --help) or GUI to fix them.

Done


su -c "/opt/otrs/bin/otrs.Console.pl Maint :: Config :: Rebuild" -s / bin / bash otrs
Rebuilding the system configuration ...
ERROR: OTRS-otrs.Console.pl-Maint :: Config :: Rebuild-34 Perl: 5.16.3 OS: linux Time: Mon Aug 19 11:52:10 2019

Message: Setting ITSMChange :: Frontend :: AgentITSMTemplateOverview ### SortBy :: Default Effective value is not correct: 'TemplateID' option not found in Select!

Traceback (27643):
Module: Kernel :: System :: SysConfig :: ConfigurationDeploy Line: 3485
Module: Kernel :: System :: Console :: Command :: Maint :: Config :: Rebuild :: Run Line: 137
Module: (eval) Line: 460
Module: Kernel :: System :: Console :: BaseCommand :: Execute Line: 454
Module: Kernel :: System :: Console :: InterfaceConsole :: Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 36

Error: There was a problem writing ZZZAAuto.pm.

[root]

Hi,

You have to upgrade all package that they match your framework version.

- Roy