Filter for State instead of StateType for CustomerTicketOverview

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tim78
Znuny advanced
Posts: 107
Joined: 27 Feb 2014, 10:14
Znuny Version: diverse
Real Name: Tim

Filter for State instead of StateType for CustomerTicketOverview

Post by tim78 »

Hello,

is it somehow possible to add another filter which includes the ticketState instead of statetype for the CustomerTicketOverview?
I know how to add another filter for statetype (for example "new") but if i change statetype to state, it won't work.

Example:

Filter for statetype open shows also tickets in state "in work" but i would like to add an extra filter whichs shows only the tickets which are "in work".
Grüße
Tim

aktuell im Einsatz: hauptsächlich OTRS 5.0.34 auf Debian mit ein paar Erweiterungen.
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