We have several filters to automatically classify tickets in various queues.
For some time now these emails seem to be well filtered, according to the logs, but in reality they go into the spam queue.
What I see in logs:
Code: Select all
Kernel::System::PostMaster::Filter::MatchDBSource successful Filter: '000 Type par défaut' '"gtc" <gtc@xxx.xx>' =~ /([a-zA-Z0-9_\-\.]+)@[a-z0-9-]+(\.[a-z0-9-]+)*(\.[a-z]{2,3})/i ! 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '000 Type par défaut' Set param 'X-OTRS-Type' to 'Client : Demande' (Message-ID: <004901d54783$c3264250$4972c6f0$@xxx.xx>) 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '051 NOC RM' '"gtc" <gtc@xxx.xx>' =~ /xxx@xxx.xx/i matched NOT! 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '051 NOC RM' 'Une alarme e-mail en provenance de Tracer Summit' =~ /montpellier/i matched NOT! 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '055 NOC D' '"gtc" <gtc@xxx.xx>' =~ /xxx@xxx.xx|noc-renater@noc.renater.fr/i matched NOT! 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '055 NOC RD' 'Une alarme e-mail en provenance de Tracer Summit' =~ /INCIDENT|MAINTENANCE/i matched NOT! 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '100 DAD_F' '"gtc" <gtc@xxx.xx>' =~ /xxx@xxx.xx/i matched NOT! 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '101 DAD_Bug' '"gtc" <gtc@xxx.xx>' =~ /xxx@xxx.xx|arcsysadmin@clio.xxx.xx/i matched NOT! 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '199 NagiosDAD' '"gtc" <gtc@xxx.xx>' =~ /xxx@xxx.xx/i matched NOT! 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource successful Filter: '200 GTCDefault' '"gtc" <xxx@xxx.xx>' =~ /xxx@xxx.xx/i ! 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '200 GTCDefault' Set param 'X-OTRS-Queue' to 'Monitoring::INFRA' (Message-ID: <004901d54783$c3264250$4972c6f0$@xxx.xx>) 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '200 GTCDefault' Set param 'X-OTRS-Type' to 'Incident' (Message-ID: <004901d54783$c3264250$4972c6f0$@xxx.xx>) 31.07.2019 11:50:19
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '200 GTCDefault' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <004901d54783$c3264250$4972c6f0$@xxx.xx>) 31.07.2019 11:50:19
Can you help me on this problem?
Thanks.