For information for those not knowing the bugzilla of OTRS
in queue view (S, M and L), the displayed Sender is the wrong one.
Even if the last article was sent by an agent, the sender displayed in the queue views corresponds to the customer.
It is very annoying for the agents who think the ticket has not been treated
bug submitted in https://bugs.otrs.org/show_bug.cgi?id=14711
in queue view, the sender displayed is not the last one
Moderator: crythias
-
- Znuny newbie
- Posts: 22
- Joined: 19 Jul 2019, 16:31
- Znuny Version: 6.0.14
- Real Name: Gerald
- Company: INRA
in queue view, the sender displayed is not the last one
OTRS : 6.0.29, with FAQ extension, on centOS7
Agent auth against local database (postgresql 9)
Agent auth against local database (postgresql 9)
-
- Znuny newbie
- Posts: 22
- Joined: 19 Jul 2019, 16:31
- Znuny Version: 6.0.14
- Real Name: Gerald
- Company: INRA
Re: in queue view, the sender displayed is not the last one
bug submitted : https://bugs.otrs.org/show_bug.cgi?id=14711
but not seen as a bug
I will create a discussion on https://otrsteam.ideascale.com/
but not seen as a bug
I will create a discussion on https://otrsteam.ideascale.com/
OTRS : 6.0.29, with FAQ extension, on centOS7
Agent auth against local database (postgresql 9)
Agent auth against local database (postgresql 9)
-
- Znuny newbie
- Posts: 22
- Joined: 19 Jul 2019, 16:31
- Znuny Version: 6.0.14
- Real Name: Gerald
- Company: INRA
Re: in queue view, the sender displayed is not the last one
OTRS : 6.0.29, with FAQ extension, on centOS7
Agent auth against local database (postgresql 9)
Agent auth against local database (postgresql 9)