in queue view, the sender displayed is not the last one

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gerald2545
Znuny newbie
Posts: 22
Joined: 19 Jul 2019, 16:31
Znuny Version: 6.0.14
Real Name: Gerald
Company: INRA

in queue view, the sender displayed is not the last one

Post by gerald2545 »

For information for those not knowing the bugzilla of OTRS


in queue view (S, M and L), the displayed Sender is the wrong one.
Even if the last article was sent by an agent, the sender displayed in the queue views corresponds to the customer.
It is very annoying for the agents who think the ticket has not been treated

bug submitted in https://bugs.otrs.org/show_bug.cgi?id=14711
OTRS : 6.0.29, with FAQ extension, on centOS7
Agent auth against local database (postgresql 9)
gerald2545
Znuny newbie
Posts: 22
Joined: 19 Jul 2019, 16:31
Znuny Version: 6.0.14
Real Name: Gerald
Company: INRA

Re: in queue view, the sender displayed is not the last one

Post by gerald2545 »

bug submitted : https://bugs.otrs.org/show_bug.cgi?id=14711

but not seen as a bug

I will create a discussion on https://otrsteam.ideascale.com/
OTRS : 6.0.29, with FAQ extension, on centOS7
Agent auth against local database (postgresql 9)
gerald2545
Znuny newbie
Posts: 22
Joined: 19 Jul 2019, 16:31
Znuny Version: 6.0.14
Real Name: Gerald
Company: INRA

Re: in queue view, the sender displayed is not the last one

Post by gerald2545 »

OTRS : 6.0.29, with FAQ extension, on centOS7
Agent auth against local database (postgresql 9)
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