Customer user does not need to see "company tickets"

Moderator: crythias

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marcosalmi
OTRS newbie
Posts: 20
Joined: 18 Jun 2018, 10:44
OTRS Version?: 5Free

Customer user does not need to see "company tickets"

Post by marcosalmi » 01 Aug 2019, 18:01

Hello everyone,
I have organized a customer "Acme" where there are 3 user usersA; userB and userC who open the tickets on the same queue and everything works perfectly.
All 3 see the company's open tickets (so those opened by other users) how can I make this setting?

Thank you

crythias
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Posts: 10109
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
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Re: Customer user does not need to see "company tickets"

Post by crythias » 05 Aug 2019, 00:36

Enable customer group support and set only the supervisor as members, and the group to the company tickets in System Config.

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