Can't fetch emails - OTRS 6

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OTRS newbie
Posts: 3
Joined: 22 Jul 2019, 14:10
OTRS Version?: 6.0.19

Can't fetch emails - OTRS 6

Post by dgeorgiev »

Hello everyone,

After a recent migration from OTRS 4 to OTRS 6, email fetching doesn't work. When trying to manually fetch emails from any of the available accounts from the GUI, I get the following error message:
Email account fetch already fetched by another process. Please try again later!
I also try running ./ Maint::PostMaster::Read as the otrs user but this hangs indefinitely and results in nothing. I've also tried stopping the daemon, crond, killing the services running under otrs but all to no avail.

Any help would be greatly appreciated.

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