EML/MSG Attachment

[abelic]

Hi,

We encountered a issue when we received an e-mail which containing an attachment with eml extension.

As far as I understand, the Outlook application automatically converts msg format to eml format, and such an attachment can not be opened or downloaded from OTRS. If I send same attachment from OWA, it's stays on msg format when OTRS fetch him, and it's possible to work with him normally.

Is there a way to get some workaround this issue? Maybe attachment can be renamed when OTRS fetch such emails.

Thanks in advanced.

Cheers,
Sasha

[jojo]

this is an Exchange or Outlook issue not an OTRS issue

[abelic]

Hi Jojo,

Sorry, but it's not a issue, it's the way Outlook (Microsoft application) works. OTRS should be tailored to receive various e-mails from the most popular mail client.

I just wondered if there was a way to get around...

Note: I'm not a fan of Microsoft.

Thank you for your time to answer my question/problem.

Kind regards,
Sasha

[jojo]

as the Microsoft Standard is not an open statndard this is actually not possible out of the box.

OTRS relies on RFC based standards