EML/MSG Attachment

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abelic
OTRS newbie
Posts: 10
Joined: 30 Jun 2017, 17:07
OTRS Version?: 5.0.14
Real Name: Aleksandar Belic
Company: CP

EML/MSG Attachment

Post by abelic » 17 Jul 2019, 11:56

Hi,

We encountered a issue when we received an e-mail which containing an attachment with eml extension.

As far as I understand, the Outlook application automatically converts msg format to eml format, and such an attachment can not be opened or downloaded from OTRS. If I send same attachment from OWA, it's stays on msg format when OTRS fetch him, and it's possible to work with him normally.

Is there a way to get some workaround this issue? Maybe attachment can be renamed when OTRS fetch such emails. :shock:

Thanks in advanced.

Cheers,
Sasha
OTRS 5, CentOS7, MariaDB

jojo
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Re: EML/MSG Attachment

Post by jojo » 17 Jul 2019, 12:40

this is an Exchange or Outlook issue not an OTRS issue
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abelic
OTRS newbie
Posts: 10
Joined: 30 Jun 2017, 17:07
OTRS Version?: 5.0.14
Real Name: Aleksandar Belic
Company: CP

Re: EML/MSG Attachment

Post by abelic » 17 Jul 2019, 14:24

Hi Jojo,

Sorry, but it's not a issue, it's the way Outlook (Microsoft application) works. OTRS should be tailored to receive various e-mails from the most popular mail client.

I just wondered if there was a way to get around...

Note: I'm not a fan of Microsoft.

Thank you for your time to answer my question/problem.

Kind regards,
Sasha
OTRS 5, CentOS7, MariaDB

jojo
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Posts: 14571
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: EML/MSG Attachment

Post by jojo » 17 Jul 2019, 14:28

as the Microsoft Standard is not an open statndard this is actually not possible out of the box.

OTRS relies on RFC based standards
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

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