Hi,
I use otrs 5.
I have a web form where colleagues open the tickets to me.
I would like to insert in the web form the possibility that colleagues can insert an email address in cc.
I need this to let colleagues know that a ticket on a certain topic has already been opened.
Do you think it's possible? How can it be done?
Or do you have any other suggestions?
Many thanks in advance
PP
Add cc to Webform
Moderator: crythias
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pidilandia
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root
- Administrator
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Re: Add cc to Webform
Hi,
If this web form from OTRS? Then it probably needs custom development.
- Roy
If this web form from OTRS? Then it probably needs custom development.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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takeno
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Re: Add cc to Webform
I suggest creating a Dynamic_Field which will be input an email address, and adding ticket notifications.
https://doc.otrs.com/doc/manual/admin/5 ... ifications
I hope that 'Additional recipient email addresses' meets your needs.
https://doc.otrs.com/doc/manual/admin/5 ... ifications
I hope that 'Additional recipient email addresses' meets your needs.
OTRS 6.0.19, CentOS 7, postgreSQL 9.2.4
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renegad
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Re: Add cc to Webform
This fixes a few minor bugs in the last patch, and adds a test that steps through the email creation process. Next up, testing email creation after a form submission.