Reply not updated in ticket

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AmitP
Znuny newbie
Posts: 32
Joined: 29 May 2019, 10:01
Znuny Version: otrs6
Real Name: Amit

Reply not updated in ticket

Post by AmitP »

Hi,
The signature of reply was:

[Client-support] OCF||OIC||Ticket #1558||Not able to select indices

but it was not updated in 1558 but it created a new ticket as 1559,

Please let me know if its because [] where not there or something else is wrong with above putting of ticket #.

Please help

Thanks
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Reply not updated in ticket

Post by fcasal »

I will try with [Ticket#1558] in the subject of the email.

Best regards
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