Dropdown is using the first value instead of empty value

Moderator: crythias

Post Reply
cris12345
OTRS wizard
Posts: 105
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Dropdown is using the first value instead of empty value

Post by cris12345 » 27 Jun 2019, 16:59

Hi,

I need to have a mandatory drop down, so when the agent forgot to fill it the system doesn't allow him to save without fill that field.

However, I leave the default value empty, but in the form that dropdown is using the first value in the list as default.

I don't have to create a default value for empty like "Please select an item" because the idea is that the agents doesn't forget to fill it.

I appreciate the help a lot if someone knows how to do it

I don't know if that matters but I'm using KIX4OTRS

jojo
Moderator
Posts: 14569
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Dropdown is using the first value instead of empty value

Post by jojo » 27 Jun 2019, 17:01

ou have to configure an empty value in the dynamic field settings
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

cris12345
OTRS wizard
Posts: 105
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Re: Dropdown is using the first value instead of empty value

Post by cris12345 » 27 Jun 2019, 20:55

Hi, thanks, but I don't understand why is it working for 1 drop down and for the other it doesn't

I have the same settings as the attachment
You do not have the required permissions to view the files attached to this post.

root
Moderator
Posts: 1750
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Dropdown is using the first value instead of empty value

Post by root » 27 Jun 2019, 21:24

Hi,

Any ACLs on the dynamic field where you miss the empty value?

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

Post Reply