Hi,
I want to create a generic agent that fires at 4.00 PM everyday and checks if the ticket with priority 1 is not solved for 2 days, sends mail to specific agent and customer user.
generic agent doesnt have notify specific agent feature. if i create ticket notfifcation it doesnt shows up as event in event trigger. also it doesnt have criteria to fire.
How i can do that. please help.
Thanks in advance for help.
Escalation through generic agent sent to specific agent and customer
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Re: Escalation through generic agent sent to specific agent and customer
Hi,
Use the GenericAgent to set a dynamic field. Settings this field will be your trigger for the ticket notification.
- Roy
Use the GenericAgent to set a dynamic field. Settings this field will be your trigger for the ticket notification.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?