Email sent to otrs mail id not adding to ticket zoom view

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AmitP
OTRS newbie
Posts: 32
Joined: 29 May 2019, 10:01
OTRS Version?: otrs6
Real Name: Amit

Email sent to otrs mail id not adding to ticket zoom view

Post by AmitP » 20 Jun 2019, 14:14

Hi,
For a ticket created i want email sent to otrs mail id gets added to that ticket.
Iam adding [Ticket#1512] in subject of mail.
but i dont see in the ticket in otrs.

do we need to configure something for it.

Pls help

Thanks

jojo
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Joined: 26 Jan 2007, 14:50
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Re: Email sent to otrs mail id not adding to ticket zoom view

Post by jojo » 20 Jun 2019, 15:30

check the logs
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

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AmitP
OTRS newbie
Posts: 32
Joined: 29 May 2019, 10:01
OTRS Version?: otrs6
Real Name: Amit

Re: Email sent to otrs mail id not adding to ticket zoom view

Post by AmitP » 20 Jun 2019, 15:31

Hi Jojo,

Its getting added as new ticket and not adding to existing ticket whose number is given. how to make it go to existingticket

PLs help

Thanks

AmitP
OTRS newbie
Posts: 32
Joined: 29 May 2019, 10:01
OTRS Version?: otrs6
Real Name: Amit

Re: Email sent to otrs mail id not adding to ticket zoom view

Post by AmitP » 20 Jun 2019, 16:09

Hi
PostMaster::CheckFollowUpModule###0100-Subject

is not working though its enabled.

am i missing any other setting for this to work.

Thanks

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