Auto change state from new to open on assigning owner

[AmitP]

Hi,
I want to change state automatically from new to open on assigning owner.
How to do it.
Please help
I tried :
Ticket::EventModulePost###2800-ForceStateChangeOnLock

but no luck

Thanks

[fcasal]

With ForceStateChangeOnLock only can change the state when you lock the ticket, not when you assign the ticket.
You can try with
Ticket::Frontend::AgentTicketOwner###State and

Ticket::Frontend::AgentTicketOwner###StateDefault

Other options is to use the Generic Agent

Best regards