Change Notifications, Individual groups and dynamic fields

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kiaben
OTRS newbie
Posts: 1
Joined: 17 Jun 2019, 15:33
OTRS Version?: 6.0.0.0

Change Notifications, Individual groups and dynamic fields

Post by kiaben »

Hello,

we are currently in the process of implementing a change process and I am working out the ITSM module settings.

So far its been going well but now I am facing two issues/questions when setting up the change notifications.

1. Is it impossible to use dynamic fields in the "attribute" field in a change notification? (also, is there any complete list of which attributes can be used. I already looked through the API reference)

2. Is it possible to define groups yourself which can be used in the "recipients" field?

Hopefully someone can help me out.

Thank you and have a great day.

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