problem with customer page

Moderator: crythias

Post Reply
Kris76
OTRS newbie
Posts: 5
Joined: 13 Jun 2019, 09:37
OTRS Version?: 3.3.18
Real Name: Cristian

problem with customer page

Post by Kris76 » 13 Jun 2019, 12:19

Hello,

i'm facing this problem when a user log in the customer page

Image

the user can write, can reply but cannot read what he wrote after sending the ticket (as image linked before)

i upload the apache error.log, are another logs needed?

OTRS version is 3.3.18

thanks in advice
You do not have the required permissions to view the files attached to this post.

fcasal
OTRS superhero
Posts: 292
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.18

Re: problem with customer page

Post by fcasal » 13 Jun 2019, 12:39

first, update to the last patch of 3 version. And then, update to the actual otrs versión with support, that I think is the 4.

root
Moderator
Posts: 1614
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: problem with customer page

Post by root » 13 Jun 2019, 13:02

Hi,

does this happen before or after you removed the feature add-on FAQ?

Did you restart the webserver after uninstalling the package?

In addition to this, it's strongly recommended not to use the Debian package of OTRS.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

jojo
Moderator
Posts: 14535
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: problem with customer page

Post by jojo » 13 Jun 2019, 13:29

OTRS 3.x is out of support and security fixes since years (and is remote exploitable). Version 6 is actuall community version and receives security fixes
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

Kris76
OTRS newbie
Posts: 5
Joined: 13 Jun 2019, 09:37
OTRS Version?: 3.3.18
Real Name: Cristian

Re: problem with customer page

Post by Kris76 » 13 Jun 2019, 14:12

fcasal wrote:
13 Jun 2019, 12:39
first, update to the last patch of 3 version. And then, update to the actual otrs versión with support, that I think is the 4.
hi, thanks for the reply.

the update is something i have to do manually or va an automatic update? sorry but i'm new to OTRS

jojo
Moderator
Posts: 14535
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: problem with customer page

Post by jojo » 13 Jun 2019, 14:15

the update has to be manually and you have to follow all major releases:

3.3.x -> 4 (latest) -> 5 (latest) -> 6 (latest)

Check docs.otrs.org for documentation
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

Kris76
OTRS newbie
Posts: 5
Joined: 13 Jun 2019, 09:37
OTRS Version?: 3.3.18
Real Name: Cristian

Re: problem with customer page

Post by Kris76 » 13 Jun 2019, 14:16

root wrote:
13 Jun 2019, 13:02
Hi,

does this happen before or after you removed the feature add-on FAQ?

Did you restart the webserver after uninstalling the package?

In addition to this, it's strongly recommended not to use the Debian package of OTRS.

- Roy
thanks for the reply, with or without the FAQ, server restarted.

a funny thing: if i press on the "print" icon inside otrs (in the customer web page) i can see all the content of the message in the generated pdf

Kris76
OTRS newbie
Posts: 5
Joined: 13 Jun 2019, 09:37
OTRS Version?: 3.3.18
Real Name: Cristian

Re: problem with customer page

Post by Kris76 » 13 Jun 2019, 14:20

jojo wrote:
13 Jun 2019, 14:15
the update has to be manually and you have to follow all major releases:

3.3.x -> 4 (latest) -> 5 (latest) -> 6 (latest)

Check docs.otrs.org for documentation
ok thanks, the OTRS was warking so fine... :(

i was taking a look and on the disk the space left is around 2.5 gb, maybe is a disk space problem?

Kris76
OTRS newbie
Posts: 5
Joined: 13 Jun 2019, 09:37
OTRS Version?: 3.3.18
Real Name: Cristian

Re: problem with customer page

Post by Kris76 » 13 Jun 2019, 17:42

jojo wrote:
13 Jun 2019, 14:15
the update has to be manually and you have to follow all major releases:

3.3.x -> 4 (latest) -> 5 (latest) -> 6 (latest)

Check docs.otrs.org for documentation
hi jojo,

i can upgrade from 3.3.18 directly to the last version of the 4.x.x? on the official site i can't find the 3.3.19/20 upgrade/patch

thanks in advice

jojo
Moderator
Posts: 14535
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: problem with customer page

Post by jojo » 13 Jun 2019, 17:48

yes, you can upgrade directly to 4.latest
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

Post Reply