Permission denied after FreePBX installation

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kamiltee
OTRS newbie
Posts: 3
Joined: 08 Jun 2019, 16:38
OTRS Version?: version6
Real Name: Kamil Tarczyński
Company: EmpowerIT

Permission denied after FreePBX installation

Post by kamiltee » 08 Jun 2019, 17:22

Hello!
I face some problem after FreePBX installation. I followed this steps: https://wiki.freepbx.org/display/FOP/In ... untu+18.04 as I got ubuntu. Also earlier I got OTRS 6 installed on this server and everything works perfectly. After FreePBX installation i receiving this error when I trying to get to my web panel
"You don't have permission to access /otrs/index.pl on this server.
slurp_filename('/opt/otrs/bin/cgi-bin/index.pl') / opening: (13) Permission denied at /usr/lib/x86_64-linux-gnu/perl5/5.26/ModPerl/RegistryCooker.pm line 545
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."

Could you please help me in any way to restore my connection to web panel?

jojo
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Re: Permission denied after FreePBX installation

Post by jojo » 08 Jun 2019, 20:17

remove the changes done by FreePBX. OTRS should be the only application on the host.
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kamiltee
OTRS newbie
Posts: 3
Joined: 08 Jun 2019, 16:38
OTRS Version?: version6
Real Name: Kamil Tarczyński
Company: EmpowerIT

Re: Permission denied after FreePBX installation

Post by kamiltee » 10 Jun 2019, 11:24

Hello,

Thank you for your reply! I want to but to be honest I am not sure how to do this and which changes should be modified. Could you please help me a little?

Best regards
Kamil

jojo
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Re: Permission denied after FreePBX installation

Post by jojo » 10 Jun 2019, 18:38

you should check back with the guys from FreePBX but most likely the apache config was changed.
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

kamiltee
OTRS newbie
Posts: 3
Joined: 08 Jun 2019, 16:38
OTRS Version?: version6
Real Name: Kamil Tarczyński
Company: EmpowerIT

Re: Permission denied after FreePBX installation

Post by kamiltee » 11 Jun 2019, 12:46

Yes, its seems like but in this short installation guide theres is almost nothing about changing apache configuration. Im stuck…

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