Giving permission to a particular customer to create login for other customers
Moderator: crythias
Giving permission to a particular customer to create login for other customers
Hi,
I want to know how can i give permission to a particular customer to create login for other customers of his company. Please help.
either using customer.pl or index.pl. if index.pl as admin than i dont want him access other admin features except create customer.
Thanks
I want to know how can i give permission to a particular customer to create login for other customers of his company. Please help.
either using customer.pl or index.pl. if index.pl as admin than i dont want him access other admin features except create customer.
Thanks
Re: Giving permission to a particular customer to create login for other customers
you can create a mini admin in the admin interface, but not limit him on a certain customer id
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Re: Giving permission to a particular customer to create login for other customers
Hi Thanks jojo,
Please let me know what all permission in admin group i can give to that role, say superuser, so that he can create only customer users for specific customer and he can not mess around as admin.
Please help
Thanks
Please let me know what all permission in admin group i can give to that role, say superuser, so that he can create only customer users for specific customer and he can not mess around as admin.
Please help
Thanks
Re: Giving permission to a particular customer to create login for other customers
as I already wrote you can assign him the permission to create customer users but not limit it to a certain customer id
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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Re: Giving permission to a particular customer to create login for other customers
Hi Jojo sorry i am not clear.
can you give me steps, like
Admin->roles->group->CREATE...
Thanks
can you give me steps, like
Admin->roles->group->CREATE...
Thanks
Re: Giving permission to a particular customer to create login for other customers
just create an user which has permission to the users group (this group allows access to customer and customer user admin frontends)
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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Re: Giving permission to a particular customer to create login for other customers
Hi Jojo,
just been not able to do it.
I changed customer users group to admin RO and RW.
but still not able to see changes as customer cant login to index.pl and customer.pl dont show admin option.
How to locate it if i have done right.
Thanks
just been not able to do it.
I changed customer users group to admin RO and RW.
but still not able to see changes as customer cant login to index.pl and customer.pl dont show admin option.
How to locate it if i have done right.
Thanks
Re: Giving permission to a particular customer to create login for other customers
you need to create an agent account for the user
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Giving permission to a particular customer to create login for other customers
I create a group : miniAdmin
assigned a new agent agentMiniAdmin with RW
also added the group of customer to agentMiniAdmin with RW
than
in system config
Frontend::Module###Admin
Frontend::Module###AdminCustomerCompany
Frontend::Module###AdminCustomerGroup
Frontend::Module###AdminCustomerUser
Frontend::Module###AdminCustomerUserCustomer
in all above added miniAdmin below admin
Still not able to see admin with restricted use in agentMiniAdmin agent view.
Please help.
Thanks
Amit
assigned a new agent agentMiniAdmin with RW
also added the group of customer to agentMiniAdmin with RW
than
in system config
Frontend::Module###Admin
Frontend::Module###AdminCustomerCompany
Frontend::Module###AdminCustomerGroup
Frontend::Module###AdminCustomerUser
Frontend::Module###AdminCustomerUserCustomer
in all above added miniAdmin below admin
Still not able to see admin with restricted use in agentMiniAdmin agent view.
Please help.
Thanks
Amit
Re: Giving permission to a particular customer to create login for other customers
did the user login into the Agent Interface? (/otrs/index.pl)
The screens are not avaliable in customer interface!
The screens are not avaliable in customer interface!
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Giving permission to a particular customer to create login for other customers
yes i checked i login into the index.pl with agents id, its not showing admin.
i created agent so i logged in index.pl
i created agent so i logged in index.pl
Re: Giving permission to a particular customer to create login for other customers
Hi,
Do I need to give permission in Admin group as well for mini admin. if yes what all permission i can give to restrict to create customers only.
Please help
Thanks
Do I need to give permission in Admin group as well for mini admin. if yes what all permission i can give to restrict to create customers only.
Please help
Thanks