Giving permission to a particular customer to create login for other customers

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AmitP
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Giving permission to a particular customer to create login for other customers

Post by AmitP » 06 Jun 2019, 09:39

Hi,

I want to know how can i give permission to a particular customer to create login for other customers of his company. Please help.
either using customer.pl or index.pl. if index.pl as admin than i dont want him access other admin features except create customer.
Thanks

jojo
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Re: Giving permission to a particular customer to create login for other customers

Post by jojo » 06 Jun 2019, 09:47

you can create a mini admin in the admin interface, but not limit him on a certain customer id
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AmitP
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Re: Giving permission to a particular customer to create login for other customers

Post by AmitP » 06 Jun 2019, 10:56

Hi Thanks jojo,

Please let me know what all permission in admin group i can give to that role, say superuser, so that he can create only customer users for specific customer and he can not mess around as admin.

Please help

Thanks

jojo
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Re: Giving permission to a particular customer to create login for other customers

Post by jojo » 06 Jun 2019, 10:57

as I already wrote you can assign him the permission to create customer users but not limit it to a certain customer id
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AmitP
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Re: Giving permission to a particular customer to create login for other customers

Post by AmitP » 06 Jun 2019, 11:59

Hi Jojo sorry i am not clear.

can you give me steps, like
Admin->roles->group->CREATE...

Thanks

jojo
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Re: Giving permission to a particular customer to create login for other customers

Post by jojo » 06 Jun 2019, 13:11

just create an user which has permission to the users group (this group allows access to customer and customer user admin frontends)
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AmitP
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Re: Giving permission to a particular customer to create login for other customers

Post by AmitP » 06 Jun 2019, 14:42

Hi Jojo,
just been not able to do it.
I changed customer users group to admin RO and RW.

but still not able to see changes as customer cant login to index.pl and customer.pl dont show admin option.

How to locate it if i have done right.

Thanks

jojo
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Re: Giving permission to a particular customer to create login for other customers

Post by jojo » 06 Jun 2019, 15:10

you need to create an agent account for the user
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AmitP
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Re: Giving permission to a particular customer to create login for other customers

Post by AmitP » 07 Jun 2019, 16:33

I create a group : miniAdmin

assigned a new agent agentMiniAdmin with RW

also added the group of customer to agentMiniAdmin with RW

than
in system config

Frontend::Module###Admin
Frontend::Module###AdminCustomerCompany
Frontend::Module###AdminCustomerGroup
Frontend::Module###AdminCustomerUser
Frontend::Module###AdminCustomerUserCustomer


in all above added miniAdmin below admin

Still not able to see admin with restricted use in agentMiniAdmin agent view.

Please help.


Thanks
Amit

jojo
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Re: Giving permission to a particular customer to create login for other customers

Post by jojo » 07 Jun 2019, 16:52

did the user login into the Agent Interface? (/otrs/index.pl)

The screens are not avaliable in customer interface!
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AmitP
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Re: Giving permission to a particular customer to create login for other customers

Post by AmitP » 07 Jun 2019, 16:58

yes i checked i login into the index.pl with agents id, its not showing admin.

i created agent so i logged in index.pl

AmitP
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Re: Giving permission to a particular customer to create login for other customers

Post by AmitP » 10 Jun 2019, 08:50

Hi,
Do I need to give permission in Admin group as well for mini admin. if yes what all permission i can give to restrict to create customers only.


Please help


Thanks

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