Hello forum!
I'm currently trying to implement several calendars, where the appointments are auto-created based on the value of a dynamic field.
In the SysConfig I tried to add a new Key:Value pair here:
AppointmentCalendar::TicketAppointmentSearchParam
If I enter "DynamicField_$NameOfTheFIeld" I can select it when editing a calendar, but it will not be saved (disappears when editing again).
When I enter "DynamicField" and the name of the field as value, changes will be saved but not filtered / applied.
Is it even possible to create appointments based on DF-values "out-of-the-box" ? If so, please advice how to configure it.
Many thanks and best regards,
Rolf
Create appointments based on dynamic field values
Moderator: crythias
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Create appointments based on dynamic field values
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Re: Create appointments based on dynamic field values
try this few month back..no successful..
end up writing Generic Agent based event module to create an appointment based on ticket dynamic field
create appointment : https://doc.otrs.com/doc/api/otrs/6.0/P ... mentCreate
link it with ticket : https://doc.otrs.com/doc/api/otrs/6.0/P ... ml#LinkAdd
end up writing Generic Agent based event module to create an appointment based on ticket dynamic field
create appointment : https://doc.otrs.com/doc/api/otrs/6.0/P ... mentCreate
link it with ticket : https://doc.otrs.com/doc/api/otrs/6.0/P ... ml#LinkAdd
-
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Create appointments based on dynamic field values
Yeah, did the same now. Thank you though for the feedback, that re-assures me
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS