Create appointments based on dynamic field values

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RStraub
OTRS guru
Posts: 2162
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Create appointments based on dynamic field values

Post by RStraub » 20 May 2019, 15:57

Hello forum!

I'm currently trying to implement several calendars, where the appointments are auto-created based on the value of a dynamic field.

In the SysConfig I tried to add a new Key:Value pair here:
AppointmentCalendar::TicketAppointmentSearchParam

If I enter "DynamicField_$NameOfTheFIeld" I can select it when editing a calendar, but it will not be saved (disappears when editing again).

When I enter "DynamicField" and the name of the field as value, changes will be saved but not filtered / applied.

Is it even possible to create appointments based on DF-values "out-of-the-box" ? If so, please advice how to configure it.

Many thanks and best regards,
Rolf
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

skullz
OTRS wizard
Posts: 182
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6

Re: Create appointments based on dynamic field values

Post by skullz » 29 May 2019, 14:49

try this few month back..no successful..
end up writing Generic Agent based event module to create an appointment based on ticket dynamic field

create appointment : https://doc.otrs.com/doc/api/otrs/6.0/P ... mentCreate
link it with ticket : https://doc.otrs.com/doc/api/otrs/6.0/P ... ml#LinkAdd

RStraub
OTRS guru
Posts: 2162
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: Create appointments based on dynamic field values

Post by RStraub » 29 May 2019, 14:53

Yeah, did the same now. Thank you though for the feedback, that re-assures me :)
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

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