Process management - How to automically go from one activity to another

[otrssimpleuser]

Dear all,

I'm trying to perform an automated transition between 2 activities:
the goal is to set a flag based on a regex on one field of my tickets
Everything goes fine : the regex is correctly executed and the flag is set accordingly. Also, the process is doing super great after that.

The only trouble here is that, to produce the transition (i.e to set the flag), a user is forced to click on the ticket.
Only then, (and without any other action from the user, he just click on the ticket), the transition is made, the flag is set and the next activity can be accessed.

I'm struggling to eradicate this annoying action of ""clicking on the ticket"".. and I don't understand why the ticket need to be clicked to change its activity...

Any help will be appreciated

Thanks

[crythias]

You're not alone!

viewtopic.php?t=30029#p122152

It's kind of old, and may have to be updated a bit
https://github.com/OTRS/otrs/blob/59e79 ... ns.pm#L106