ImportExportDynamicFields Erasing all data from dynamicField

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iclaude
OTRS expert
Posts: 74
Joined: 31 Mar 2016, 10:30
OTRS Version?: OTRS 5.0.23 Free
Real Name: Claude Chelene

ImportExportDynamicFields Erasing all data from dynamicField

Post by iclaude » 03 May 2019, 12:04

Hi,

I am importing DynamicField values to a Dropdown field using ImportExportDynamicFields Add-On by OPAR but It Is erasing all previous values from the field leaving it without any value.

I am importing using the following command:

perl bin/otrs.Console.pl Maint::DynamicFields::Import --file Equipamento.csv

Can someone help me with this issue?

Regards
OTRS 5.0.23/OpenSuse
MySql

reneeb
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Re: ImportExportDynamicFields Erasing all data from dynamicField

Post by reneeb » 06 May 2019, 06:58

You need a json file with the field configuration as input. You can export your existing ones to see what is needed...
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Free OTRS add ons from the community: http://opar.perl-services.de
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iclaude
OTRS expert
Posts: 74
Joined: 31 Mar 2016, 10:30
OTRS Version?: OTRS 5.0.23 Free
Real Name: Claude Chelene

Re: ImportExportDynamicFields Erasing all data from dynamicField

Post by iclaude » 07 May 2019, 09:37

reneeb wrote:
06 May 2019, 06:58
You need a json file with the field configuration as input. You can export your existing ones to see what is needed...
First I Exported the field configuration, then I added more values. But it erased all the data.

Can you help me with the json file? what configuration should be in it?

Regards
OTRS 5.0.23/OpenSuse
MySql

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