Hi there!
So I finally finished updating to OTRS 6 latest patch level.
How can I get back to the correct ticket number? Because now it started counting randomly. I've set it to autoincrement the ticket numbers ({'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement';), and I've also put back the Ticketcounter.log file to its folder.
What am I missing?
Thanks
Ticketcounter.log in OTRS 6?
Moderator: crythias
Re: Ticketcounter.log in OTRS 6?
If this file was not present during migration the counter log will now filling up deleted numbers as the whole logic is now moved to the database
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 10
- Joined: 08 Apr 2019, 13:13
- Znuny Version: OTRS 4.0
- Real Name: Bence Szabo
Re: Ticketcounter.log in OTRS 6?
So there is no way to change the counter to the correct number?
Re: Ticketcounter.log in OTRS 6?
Hi,
restore your backup and start a new/correct migration.
Flo
restore your backup and start a new/correct migration.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 10
- Joined: 08 Apr 2019, 13:13
- Znuny Version: OTRS 4.0
- Real Name: Bence Szabo
Re: Ticketcounter.log in OTRS 6?
I did restore 2 times, but not works. The tickets starts counting from the beginning. I can access the MySQL database, but idk what to change here.
Re: Ticketcounter.log in OTRS 6?
Hi,
never do sql changes in the ticket table.
I suggest: Just let it go with the wrong numbers.
Flo
never do sql changes in the ticket table.
I suggest: Just let it go with the wrong numbers.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.