Is it possible to automate the creation of custommerID's by using the domain suffix from received emails?
Mail comes from: someone@evilcorp.com
Create customerID: evilcorp
All tickets recieved from anyone@evilcorp.com would be tied to the evilcorp customerID now?
automate recieved Mail Domain to custommerID?
Moderator: crythias
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: automate recieved Mail Domain to custommerID?
Postmaster Filter can set that.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
- Znuny newbie
- Posts: 14
- Joined: 12 Nov 2018, 16:54
- Znuny Version: 6.0.12
- Real Name: Tommy Ballo
Re: automate recieved Mail Domain to custommerID?
Hi Again, sorry for the late followup question.
I got it working for 1 company, but i have over 1000 suppliers. Is it possible to automatically create new customer(companies) based on the domain, and automatically filter customer users to those companies? it seems a bit excessive to write a filter and manually register a customer for each supplier.
any suggestion is greatly appreciated.
I got it working for 1 company, but i have over 1000 suppliers. Is it possible to automatically create new customer(companies) based on the domain, and automatically filter customer users to those companies? it seems a bit excessive to write a filter and manually register a customer for each supplier.
any suggestion is greatly appreciated.