Hi,
So my very small otrs deployment has 2 queues. One for every product line. These products are very different so bare with me .
All productlines have their own support email address.
I have different signaturess for an agent depending on the queue. So far, so good.
But can I also have the email address of my agent (when I reply to a ticket to an external user) switch with every queue?
Looking forward to any and all hints, tips, trics, etc.
Warm regards,
Jeroen Baten
Can I make the agent's from email change per queue?
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Re: Can I make the agent's from email change per queue?
Check the queue itself for system addresses.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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