OTRS errors

Moderator: crythias

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izghitu
OTRS newbie
Posts: 2
Joined: 13 Mar 2019, 22:40
OTRS Version?: 6.0.14
Real Name: George

OTRS errors

Post by izghitu » 13 Mar 2019, 23:00

Hi,

I have OTRS 6.0.14 running on CentOS 7.

I have this problem where I can see a lot of errors generated in the system log like below:

Code: Select all

error 	OTRS-CGI-10 	No such dynamic field "TicketCalendarEndTime" (or it is inactive)
error 	OTRS-CGI-10 	No such !
error 	OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-10 	There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::PendingCheck: ERROR: OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-10 Perl: 5.16.3 OS: linux 
error 	OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-10 	No such !
In addition to this all the errors are sent by email to root@localhost which is then forwarded to my gmail account. Is there any way to make OTRS not send the emails to root@localhost and not send any notifications for the errors via mail?

Please help.
Thanks in advance.

reneeb
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Re: OTRS errors

Post by reneeb » 14 Mar 2019, 10:39

Check the AdminEmail address in the system configuration. And you can change the MAILTO setting in the var/cron/aaa_base cronjob
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izghitu
OTRS newbie
Posts: 2
Joined: 13 Mar 2019, 22:40
OTRS Version?: 6.0.14
Real Name: George

Re: OTRS errors

Post by izghitu » 14 Mar 2019, 20:47

Thanks for your reply. I tried that but I am still getting those emails to root@localhost.

Any other ideas?

Please help. Thanks

crythias
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Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
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Re: OTRS errors

Post by crythias » 15 Mar 2019, 01:17

No such dynamic field "TicketCalendarEndTime" (or it is inactive)
This means what it says on the tin.

DashboardEventsTicketCalendar::DynamicFieldEndTime

Code: Select all

Define dynamic field name for end time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.
This is because a Calendar was enabled to be displayed in Dashboard.
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