Hello,
I would like to know how to make possible a new agent ticket phone to be opened only if the selected customer is registered (the customer exist in the application).
Could you help me?
Thank you in advance.
Only open new agent ticket phone if customer exist
Moderator: crythias
Re: Only open new agent ticket phone if customer exist
I am not sure about your question, because How can you selected a customer that is not registered?
Re: Only open new agent ticket phone if customer exist
Thank you fcasal.
Well I don't mind, the fact is that I want only to create tickets from a customer that exist (they appear in the drop-down FROM field), as we can do when using the API.
Regards
Well I don't mind, the fact is that I want only to create tickets from a customer that exist (they appear in the drop-down FROM field), as we can do when using the API.
Regards
-
reneeb
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Re: Only open new agent ticket phone if customer exist
That's not possible in stock OTRS. You would need to add some Perl code in Kernel/Modules/AgentTicketPhone.pm. It should be somewhere around this line: https://github.com/OTRS/otrs/blob/aaad4 ... ne.pm#L952
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Re: Only open new agent ticket phone if customer exist
Thanks reneeb, this was the alternative option I was thinking about... I'll work on it