Hi Team,
I am trying to deploy ITSM modules in OTRS 6.0.17 however when i click install via package manger i am getting the flowing error. Please advise.
reference document https://ftp.otrs.org/pub/otrs/itsm/INSTALL-6.ITSM
Please find attached image.
root@home-lab:~# nslookup cloud.otrs.com
Server: 127.0.0.53
Address: 127.0.0.53#53
Non-authoritative answer:
Name: cloud.otrs.com
Address: 159.69.61.98
Name: cloud.otrs.com
Address: 159.69.61.99
-----------------------------------------------------------------
ERROR: OTRS-CGI-81 Perl: 5.26.2 OS: linux Time: Sat Mar 9 10:55:38 2019
Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443
RemoteAddress: x.x.x.x
RequestURI: /otrs/index.pl
Traceback (10416):
Module: Kernel::System::WebUserAgent::Request Line: 221
Module: Kernel::System::CloudService::Backend::Run::Request Line: 342
Module: Kernel::System::Package::PackageVerify Line: 1961
Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2083
Module: Kernel::Modules::AdminPackageManager::Run Line: 1306
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-81 Perl: 5.26.2 OS: linux Time: Sat Mar 9 11:10:28 2019
Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443
RemoteAddress: 192.168.0.103
RequestURI: /otrs/index.pl
Traceback (10406):
Module: Kernel::System::WebUserAgent::Request Line: 221
Module: Kernel::System::CloudService::Backend::Run::Request Line: 342
Module: Kernel::System::Package::PackageVerify Line: 1961
Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2083
Module: Kernel::Modules::AdminPackageManager::Run Line: 1306
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-81 Perl: 5.26.2 OS: linux Time: Sat Mar 9 11:10:28 2019
Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443
RemoteAddress: 192.168.0.103
RequestURI: /otrs/index.pl
Traceback (10406):
Module: Kernel::System::WebUserAgent::Request Line: 221
Module: Kernel::System::CloudService::Backend::Run::Request Line: 342
Module: Kernel::System::Package::PackageVerify Line: 1961
Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2083
Module: Kernel::Modules::AdminPackageManager::Run Line: 1306
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443
Moderator: crythias
-
- Znuny newbie
- Posts: 6
- Joined: 08 Mar 2019, 14:58
- Znuny Version: 6.0.17
- Real Name: sneharaj rajendran
- Company: Highstreet
Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443
You do not have the required permissions to view the files attached to this post.
Re: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443
Hi,
the servers are not reachable. Just wait.
Regards
Flo
the servers are not reachable. Just wait.
Regards
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 6
- Joined: 08 Mar 2019, 14:58
- Znuny Version: 6.0.17
- Real Name: sneharaj rajendran
- Company: Highstreet
Re: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443
Hi wurzel
Thanks for the quick response. i have download the offline package(ITSM-6.0.17.opm) from ftp server.
Thanks for the quick response. i have download the offline package(ITSM-6.0.17.opm) from ftp server.