otrs-6.0.16 installation issue

[sneharajr]

Hi Team,

i am trying to install OTRS 6.x on ubuntu OS. when i am trying to access http://x.x.x.x/otrs/installer.pl i am getting following error.

Can you please advise how to fix the flowing issue. instillation reference https://doc.otrs.com/doc/manual/admin/5 ... -otrs.html

[Fri Mar 08 12:52:32.168676 2019] [:error] [pid 15895:tid 139620746376960] Can't locate Kernel/System/Web/InterfaceInstaller.pm in @INC (you may need to install the Kernel::System::Web::InterfaceInstaller module) (@INC contains: /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.26.2 /usr/local/share/perl/5.26.2 /usr/lib/x86_64-linux-gnu/perl5/5.26 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.26 /usr/share/perl/5.26 /usr/local/lib/site_perl /etc/apache2) at /home/otrs/bin/cgi-bin/installer.pl line 31.\nBEGIN failed--compilation aborted at /home/otrs/bin/cgi-bin/installer.pl line 31.\n

otrs@~/bin$ ./otrs.CheckModules.pl
o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v2.24)
o Archive::Zip.....................ok (v1.63)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.73_06)
o Date::Format.....................ok (v2.24)
o DateTime.........................ok (v1.50)
o DBI..............................ok (v1.641)
o DBD::mysql.......................ok (v4.050)
o DBD::ODBC........................ok (v1.59)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v3.7.4)
o Digest::SHA......................ok (v5.96)
o Encode::HanExtra.................ok (v0.23)
o IO::Socket::SSL..................ok (v2.060)
o JSON::XS.........................ok (v3.04)
o List::Util::XS...................ok (v1.46_02)
o LWP::UserAgent...................ok (v6.26)
o Mail::IMAPClient.................ok (v3.39)
o IO::Socket::SSL................ok (v2.060)
o Authen::SASL...................ok (v2.16)
o Authen::NTLM...................ok (v1.09)
o ModPerl::Util....................ok (v2.000010)
o Net::DNS.........................ok (v1.17)
o Net::LDAP........................ok (v0.65)
o Template.........................ok (v2.27)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v1.36)
o Time::HiRes......................ok (v1.9741)
o XML::LibXML......................ok (v2.0132)
o XML::LibXSLT.....................ok (v1.96)
o XML::Parser......................ok (v2.44)
o YAML::XS.........................ok (v0.74)

[wurzel]

Hi,

installing the 6 you should use otrs 6 docs.

Flo

[sneharajr]

Hi

Thanks for highlighting however i am still getting the same error. Please advise.

[root]

Hi,

Maybe you stumbled on PERL_USE_UNSAFE_INC.

- Roy

[sneharajr]

Can you please elaborate

[root]

Hi,

Before checking what I mentioned you should consider the bhint form the mailing list. Either use /opt/otrs as the home directory for the user which I strongly recommend or check all related files (Apache config, Kernel/Config.pm, etc.) for references to /opt/otrs and fix them.

- Roy