[solved] OTRS 6.X Colorize ticket state in TicketZoom

[gawkla]

hello Team. Can anybody help me?
I wolud like to colorize some fields (ticket state) in TicketZoom overview.

For example: "Opened" as green, "Closed" as red, "Pending*" as orange

Or any other idea how to easy differentiate tickets regarding state.

[RStraub]

Hey there,

that's a new one

This can be done fairly easy. You need a small modification on the css files. You could either:
- Create a custom skin and make the modifications there (more initial work, but persistent through upgrades, see the manual for a how to)
- Change the existing default files (less initial work, but will be overwritten on upgrades)

Find the Core.Default.css file, as for the default skin, it's here:
~otrs/var/httpd/htdocs/skins/Agent/default/css/Core.Default.css

and add:

Code: Select all

[title=new] {
  color: red;
}

This uses the fact that OTRS renders the state-field with the title == value. Make sure to use the exact value as shown in your language. You should be able to use a wildcard like this:

Code: Select all

[title=~Pending]

[gawkla]

many thanks. So simple (if you know how and where to edit)