[SOLVED] How can I get rid of the logged in agent message at top of the screen

Moderator: crythias

Post Reply
JDavis
Znuny newbie
Posts: 24
Joined: 28 Feb 2019, 10:50
Znuny Version: 6.0.16
Real Name: Jeffrey Taavettilan-Davis
Company: USNR

[SOLVED] How can I get rid of the logged in agent message at top of the screen

Post by JDavis »

I am running Ubuntu 18.04 and OTRS 16.0.16 with mariadb 10

See graphic attached.
How can I get rid of this banner message that is being displayed at the top of the screen for users that agent is online. Users have the sidebar widget that shows this information they want to keep, but want to get rid of the message at the top of their screens.
You do not have the required permissions to view the files attached to this post.
Last edited by JDavis on 06 Mar 2019, 00:45, edited 1 time in total.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: How can I get rid of the logged in agent message at top of the screen

Post by RStraub »

Could you check your sysconfig if this setting is activated?
Frontend::NotifyModule###3000-ShowAgentOnline
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
JDavis
Znuny newbie
Posts: 24
Joined: 28 Feb 2019, 10:50
Znuny Version: 6.0.16
Real Name: Jeffrey Taavettilan-Davis
Company: USNR

Re: How can I get rid of the logged in agent message at top of the screen

Post by JDavis »

Yes I had Frontend::NotifyModule###3000-ShowAgentOnline Enabled
I disabled it and that has taken care of the issue.

Thank you RStraub :)
Post Reply