[SOLVED] How can I get rid of the logged in agent message at top of the screen

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JDavis
OTRS newbie
Posts: 18
Joined: 28 Feb 2019, 10:50
OTRS Version?: 6.0.16
Real Name: Jeffrey Taavettilan-Davis
Company: USNR

[SOLVED] How can I get rid of the logged in agent message at top of the screen

Post by JDavis » 05 Mar 2019, 11:03

I am running Ubuntu 18.04 and OTRS 16.0.16 with mariadb 10

See graphic attached.
How can I get rid of this banner message that is being displayed at the top of the screen for users that agent is online. Users have the sidebar widget that shows this information they want to keep, but want to get rid of the message at the top of their screens.
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Last edited by JDavis on 06 Mar 2019, 00:45, edited 1 time in total.

RStraub
OTRS guru
Posts: 2162
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: How can I get rid of the logged in agent message at top of the screen

Post by RStraub » 05 Mar 2019, 11:33

Could you check your sysconfig if this setting is activated?
Frontend::NotifyModule###3000-ShowAgentOnline
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

JDavis
OTRS newbie
Posts: 18
Joined: 28 Feb 2019, 10:50
OTRS Version?: 6.0.16
Real Name: Jeffrey Taavettilan-Davis
Company: USNR

Re: How can I get rid of the logged in agent message at top of the screen

Post by JDavis » 06 Mar 2019, 00:45

Yes I had Frontend::NotifyModule###3000-ShowAgentOnline Enabled
I disabled it and that has taken care of the issue.

Thank you RStraub :)

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