Adding a dynamic field to ITSM Change ticket

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Mazowinski
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Posts: 28
Joined: 19 Feb 2018, 14:04
Znuny Version: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

Adding a dynamic field to ITSM Change ticket

Post by Mazowinski »

Hello,

I need help with configuring a new dynamic field to be displayed during ITSM new change request ticket.
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fcasal
Znuny wizard
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Joined: 21 Apr 2014, 16:14
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Re: Adding a dynamic field to ITSM Change ticket

Post by fcasal »

Where exactly want to display the dinamyc field?

AFAIK Itsm change involves a lot of options and your request is not concrete.

Greetings.
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crythias
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Re: Adding a dynamic field to ITSM Change ticket

Post by crythias »

Your Dynamic Field must be a Change Dynamic field, not a Ticket, Article, etc ...
It can be a Change or Workorder DF.
If you want it on ChangeAdd or ChangeEdit, you'll want to put that within ChangeAdd/Edit###DynamicField in System Config.
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Mazowinski
Znuny newbie
Posts: 28
Joined: 19 Feb 2018, 14:04
Znuny Version: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

Re: Adding a dynamic field to ITSM Change ticket

Post by Mazowinski »

Thank you it has worked i created an ITSM dynamic field then added it under ITSM change management ChangeADD#Dynamic Field
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