LDAP authentication help

[murugan36]

Hi,
I am getting this error for agent login via index.pl and even the root@localhost cannot login if i enable LDAP authentication for Agents.

(Authentication succeeded, but no user data record is found in the database. Please contact the administrator.

However the same users can login via Customer interface. Anything wrong in configuration or i missing something??

Can the customers can be also agents?

Regards
Murugan

otrs-send.txt

[netjess]

In the GUI go to Admin > Agents
This will show a list. It may have user names that you recognize if they have attempted a login.
If it is someone that is already listed, check if it is set to 'valid'. If not then click on name and change to valid.
Also see that they are added to appropriate Roles/groups.

I do not add agents directly to groups (although you can). I like to associate roles to groups and agents to roles. it gives a greater flexibility of management.

You can also manually add an agent in the same place and leave password blank. Then have them log into the agent portal (index.pl).

See my attached LDAP config.

[murugan36]

No agents are shown who attempted to login.I hope there is no need to add agent manually, when using AD for authentication?
Murugan

[root]

Hi,

With a working AuthSync configuration there is no need to add agents manually.

- Roy

[murugan36]

Hi,

Added this lines
cn=Admins,ou=Group,dc=contoso,dc=com' => {
# # otrs group
'agents' => {
# # permission
rw => 1,
ro => 1,
},

And added agents manually, and they are now they are authenticated against AD. dont know whether this is right?