auto reply error

[zidz]

Hello all,

we have a trouble with autoresponses....
Our OTRS version is 6.0.16-01

I am getting following error message:
ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-94 Perl: 5.16.3 OS: linux Time: Thu Feb 28 14:11:03 2019

Message: Need Process config!

Traceback (21012):
Module: Kernel::System::ProcessManagement::Process::ProcessGet Line: 113
Module: Kernel::System::ProcessManagement::Process::ProcessTransition Line: 383
Module: Kernel::System::Ticket::Event::TicketProcessTransitions::Run Line: 106
Module: Kernel::System::EventHandler::EventHandler Line: 221
Module: Kernel::System::MailQueue::_SendEventNotification Line: 1138
Module: Kernel::System::MailQueue::_SendSuccess Line: 783
Module: Kernel::System::MailQueue::Send Line: 682
Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Send Line: 198
Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Run Line: 146
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 144
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232
Module: (eval) Line: 314
Module: main::Start Line: 314
Module: /opt/otrs//bin/otrs.Daemon.pl Line: 135

ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-94 Perl: 5.16.3 OS: linux Time: Thu Feb 28 14:11:03 2019

Message: Can't process Transition for Process 'auto reply', can't get State out of the config!

Traceback (21012):
Module: Kernel::System::ProcessManagement::Process::ProcessTransition Line: 386
Module: Kernel::System::Ticket::Event::TicketProcessTransitions::Run Line: 106
Module: Kernel::System::EventHandler::EventHandler Line: 221
Module: Kernel::System::MailQueue::_SendEventNotification Line: 1138
Module: Kernel::System::MailQueue::_SendSuccess Line: 783
Module: Kernel::System::MailQueue::Send Line: 682
Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Send Line: 198
Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Run Line: 146
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: (eval) Line: 144
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232
Module: (eval) Line: 314
Module: main::Start Line: 314
Module: /opt/otrs//bin/otrs.Daemon.pl Line: 135


Can you navigate me how to fix that?
Thank you
With best regards
Zdenek

[fcasal]

You could check the config of the auto reply.

Greetings.