I would like to add a field on the ticketing system to add or subtract time spent (accounted time or time unit of minutes and hours) on a 15 minute incremental. Does anyone know how they apply this setting? Or does anyone have anything similar where I can apply this setting.
Please feel free to contact me or provide any feedback.
Much appreciated!
Have a wonderful day!
How to close out ticket with timeunit
Moderator: crythias
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SYSCOMOTRS
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root
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Re: How to close out ticket with timeunit
Hi,
This is not possible with add-ons or custom development.
- Roy
This is not possible with add-ons or custom development.
- Roy
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Do you want to contribute or want to know where it goes ?
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SYSCOMOTRS
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Re: How to close out ticket with timeunit
Dear Roy,
Please see attachment for reference. I want to apply this setting on my OTRS version 6.
Please see attachment for reference. I want to apply this setting on my OTRS version 6.
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root
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Re: How to close out ticket with timeunit
Hi,
AFAIK there is not such a setting with the OTRS Community version.
Please provide a screenshot of the package manager from your version 3.
- Roy
AFAIK there is not such a setting with the OTRS Community version.
Please provide a screenshot of the package manager from your version 3.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
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SYSCOMOTRS
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Re: How to close out ticket with timeunit
Dear Roy,
Please see attachment as for your reference.
Thank you!
George
Please see attachment as for your reference.
Thank you!
George
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root
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Re: How to close out ticket with timeunit
Hi George,
Looks like there is an unpackaged customization. Do you know anything about that?
- Roy
Looks like there is an unpackaged customization. Do you know anything about that?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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SYSCOMOTRS
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Re: How to close out ticket with timeunit
Dear Roy,
Which one is the unpackaged customization? I have no idea about this and this is the first time I checked on the package manager on the OTRS version 3.
Which one is the unpackaged customization? I have no idea about this and this is the first time I checked on the package manager on the OTRS version 3.
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root
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Re: How to close out ticket with timeunit
Hi,
An unpackaged customization is not visible in the package manager, that's why it's named unpackaged.
I suggest contacting an OTRS professional is this is a critical to your business.
- Roy
An unpackaged customization is not visible in the package manager, that's why it's named unpackaged.
I suggest contacting an OTRS professional is this is a critical to your business.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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SYSCOMOTRS
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Re: How to close out ticket with timeunit
Dear Roy,
Thank you for the advice! Much appreciated. However, this is not urgent, but I was wondering do you know any option I can apply on this open source to have time calculated on each ticket an engineer spent on.
Best Regards,
George
Thank you for the advice! Much appreciated. However, this is not urgent, but I was wondering do you know any option I can apply on this open source to have time calculated on each ticket an engineer spent on.
Best Regards,
George
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root
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Re: How to close out ticket with timeunit
Hier George,
That's what the TimeAccounting feature is for. Once enabled you can enter on every screen where you create an article a number,. The sum will be shown in the Ticket Information widget.
- Roy
That's what the TimeAccounting feature is for. Once enabled you can enter on every screen where you create an article a number,. The sum will be shown in the Ticket Information widget.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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SYSCOMOTRS
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Re: How to close out ticket with timeunit
Dear Roy,
The option to turn on this feature...is it under
Ticket::Frontend::NeedAccountedTime?
Best Regards,
George
The option to turn on this feature...is it under
Ticket::Frontend::NeedAccountedTime?
Best Regards,
George
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SYSCOMOTRS
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Re: How to close out ticket with timeunit
Dear Roy,
Thank you for the information. After further investigation, I have found "TimeAccounting" package to be downloaded and installed. I'll be testing this feature and hopefully, it will apply for my company preference.
Best Regards,
George
Thank you for the information. After further investigation, I have found "TimeAccounting" package to be downloaded and installed. I'll be testing this feature and hopefully, it will apply for my company preference.
Best Regards,
George
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root
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Re: How to close out ticket with timeunit
This enforces an input.SYSCOMOTRS wrote: ↑26 Feb 2019, 17:16 Dear Roy,
The option to turn on this feature...is it under
Ticket::Frontend::NeedAccountedTime?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?