Some Email Addresses Not to Receive Auto Response

Moderator: crythias

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BenI
OTRS newbie
Posts: 72
Joined: 18 Mar 2014, 13:09
OTRS Version?: 5.0.19
Real Name: Ben Ipinge
Company: Telecom Namibia

Some Email Addresses Not to Receive Auto Response

Post by BenI »

Good day,

Is there a way to disable certain email addresses not to receive the auto response?

Regards,

crythias
Moderator
Posts: 10121
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
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Re: Some Email Addresses Not to Receive Auto Response

Post by crythias »

Use Postmaster filter and set x-otrs-loop 1
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wurzel
OTRS guru
Posts: 2933
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Some Email Addresses Not to Receive Auto Response

Post by wurzel »

Hi,

there is actually a sysconfig setting for this. Somewhere in Core Postmaster.

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 10 (Test)
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 10

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

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