Some Email Addresses Not to Receive Auto Response

Moderator: crythias

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BenI
OTRS expert
Posts: 69
Joined: 18 Mar 2014, 13:09
OTRS Version?: 5.0.19
Real Name: Ben Ipinge
Company: Telecom Namibia

Some Email Addresses Not to Receive Auto Response

Post by BenI » 21 Feb 2019, 12:57

Good day,

Is there a way to disable certain email addresses not to receive the auto response?

Regards,

crythias
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Joined: 04 May 2010, 18:38
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Re: Some Email Addresses Not to Receive Auto Response

Post by crythias » 13 May 2019, 23:24

Use Postmaster filter and set x-otrs-loop 1
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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wurzel
OTRS guru
Posts: 2764
Joined: 08 Jul 2010, 22:25
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Re: Some Email Addresses Not to Receive Auto Response

Post by wurzel » 14 May 2019, 14:39

Hi,

there is actually a sysconfig setting for this. Somewhere in Core Postmaster.

Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 7 SILVER

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

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