Where to find my new Note template?

[RVL]

Hi all,

I can not find/select my newly created "template of the type Note" in a ticket

Steps I followed
Step1 Create the template

• Add Template:
  Type Note
  Filled in the template body.
  No attachments
  Validity: valid

Step2 link the template to a queue

• Select the new template
  Make the template active for some queues
  Save

Then I create a new Phone ticket in one to the active queues
When i open the ticket then i can't select the new note template.

I can select the forward and reply templates but the Note template isn't visible.
What did I forget?

Thx for any suggestion
rvl

[root]

Hi,

It's another template type (not note) when you reply. Try Answer as a type. You'll find your note template when adding a note (see Communication => Note).

- Roy

[RVL]

Hi Roy,

Thx for the reply

I 've found them