I'm upgrading my otrs from 5.0.34 to 6.0.16 using the docs:
https://doc.otrs.com/doc/manual/admin/6 ... ating.html
When upgrading the database with scripts/DBUpdate-to-6.pl, I got the error below: Any help is appreciate.
Code: Select all
[root@otrsapp otrs]# su -c "scripts/DBUpdate-to-6.pl" -s /bin/bash otrs
Migration started ...
Checking requirements ...
Requirement check for: Check framework version ...
Requirement check for: Check required Perl version ...
Requirement check for: Check required database version ...
Requirement check for: Check database charset ...
Requirement check for: Check required Perl modules ...
Requirement check for: Check if database has been backed up ...
Did you backup the database? [Y]es/[N]o: y
Requirement check for: Upgrade database structure ...
Requirement check for: Migrating time zone configuration ...
Requirement check for: Update calendar appointment future tasks ...
Requirement check for: Migrate GenericAgent jobs configuration ...
Requirement check for: Migrate TicketAppointment rules configuration ...
Requirement check for: Create entries in new article table ...
Requirement check for: Migrate ArticleType in ProcessManagement Data ...
Requirement check for: Migrate ArticleType in PostMaster filters ...
Executing tasks ...
Step 1 of 42: Check framework version ...
Step 2 of 42: Check required Perl version ...
Step 3 of 42: Check required database version ...
Step 4 of 42: Check database charset ...
Step 5 of 42: Check required Perl modules ...
Step 6 of 42: Check if database has been backed up ...
Step 7 of 42: Upgrade database structure ...
Step 8 of 42: Migrate configuration ...
Step 9 of 42: Refresh configuration cache after migration of OTRS 5 settings ...
Step 10 of 42: Migrating ticket storage configuration ...
Step 11 of 42: Migrating article search index configuration ...
Step 12 of 42: Migrating ticket zoom customer information widget configuration ...
Step 13 of 42: Drop deprecated table gi_object_lock_state ...
Step 14 of 42: Migrate PossibleNextActions setting ...
Step 15 of 42: Migrate ZoomExpand setting ...
Step 16 of 42: Migrating time zone configuration ...
Step 17 of 42: Create appointment calendar tables ...
Step 18 of 42: Create ticket number counter tables ...
Step 19 of 42: Update calendar appointment future tasks ...
Step 20 of 42: Add basic appointment notification for reminders ...
Step 21 of 42: Create Form Draft tables ...
Step 22 of 42: Clean and drop group_user permission_value column ...
Step 23 of 42: Migrate GenericAgent jobs configuration ...
Step 24 of 42: Migrate TicketAppointment rules configuration ...
Step 25 of 42: Migrate Merged Ticket history name values ...
Step 26 of 42: Migrate ticket statistics ...
Step 27 of 42: Migrate ticket notifications ...
Step 28 of 42: Create entries in new article table ...
Step 29 of 42: Post changes on article related tables ...
Step 30 of 42: Migrate ArticleType in ProcessManagement Data ...
Step 31 of 42: Migrate ArticleType in PostMaster filters ...
Step 32 of 42: Migrate chat articles ...
Step 33 of 42: Initialize default cron jobs ...
Step 34 of 42: Migrate web service configuration ...
Step 35 of 42: Migrate package repository configuration ...
Step 36 of 42: Migrate ticket search profiles ...
Step 37 of 42: Uninstall Merged Feature Add-Ons ...
Step 38 of 42: Clean up the cache ...
Step 39 of 42: Refresh configuration cache another time ...
Can't locate object method "_ConfigurationFilesDeployCheck" via package "Kernel::System::Package" at /opt/otrs/scripts/DBUpdateTo6/Base.pm line 64.