We running otrs 5.0.22, Apache 2.2.22 & MySQL 5.5.60. Authentication is via LDAP/AD
We have some users, including root@localhost, that cannot login to otrs any longer, due to an unknown cause at this point. It just stopped working, however majority of the users are still logging in fine.
The error message received from the browser on login attempt is as follows:
500 Internal Server Error
Code: Select all
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.Code: Select all
ERROR: OTRS-CGI-28 Perl: 5.14.2 OS: linux Time: Tue Feb 12 09:30:46 2019
Message: XML::Parser had errors, falling back to XML::Parser::Lite. Offending XML was: <!DOCTYPE html>
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<h1>We. Digitalise. Service.</h1>
<p>We help you optimise your technical service support using IT. Whether you’re in the business of IT service or industrial maintenance – with us, your service will be more efficient. With over ten years of project experience to draw on, we work with you to make our joint project a success – with integrated solutions and flexible service.</p>
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<p class="info"><time datetime="2018-04-17T10:12:00+02:00">17.04.2018 – 10:12</time> </p>
<h4>KIX for basic IT security</h4>
<p>New security management module available….</p>
<div class="teaser">
New security management module available… </div>
<p class="more"><a href="en/index/news-details/kix-for-basic-it-security.html" title="Read the article: KIX for basic IT security">Read more …<span class="invisible"> KIX for basic IT security</span></a></p>
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<p class="info"><time datetime="2018-02-26T10:09:00+01:00">26.02.2018 – 10:09</time> </p>
<h4>Feature Release 17.3</h4>
<p class="more"><a href="en/index/news-details/feature-release-17-3-552.html" title="Read the article: Feature Release 17.3">Read more …<span class="invisible"> Feature Release 17.3</span></a></p>
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<p class="info"><time datetime="2018-01-03T10:00:00+01:00">03.01.2018 – 10:00</time> </p>
<h4>Preview: Trade Fairs and Conferences 2018</h4>
<p class="more"><a href="en/index/news-details/preview-trade-fairs-and-conferences-2018.html" title="Read the article: Preview: Trade Fairs and Conferences 2018">Read more …<span class="invisible"> Preview: Trade Fairs and Conferences 2018</span></a></p>
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<figcaption class="caption">Copyright: Messe Frankfurt GmbH</figcaption>
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<p class="info time"><time datetime="2019-02-14">14.02.2019</time></p>
<h4>DIGITAL FUTUREcongress</h4>
<div class="teaser">
The DIGITAL FUTUREcongress offers medium-sized companies an ideal platform for quickly and … </div>
<p class="more"><a href="en/events/detail/digital-futurecongress-187.html" title="Read the article: DIGITAL FUTUREcongress">Read more …<span class="invisible"> DIGITAL FUTUREcongress</span></a></p>
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<p class="time info"><time datetime="2019-02-14">14.02.2019</time></p>
<h4>DIGITAL FUTUREcongress</h4>
<p class="more"><a href="en/events/detail/digital-futurecongress-187.html" title="Read the article: DIGITAL FUTUREcongress">Read more … <span class="invisible"> DIGITAL FUTUREcongress</span></a></p>
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<p class="time info"><time datetime="2019-02-26">26.02.2019–28.02.2019</time></p>
<h4>verinice.XP 2019</h4>
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<p class="time info"><time datetime="2019-03-16">16.03.2019–17.03.2019</time></p>
<h4>Chemnitzer Linux-Days 2019</h4>
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Success stories</h2>
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<p>The Bavaria Cleaning Gebäudereinigungs GmbH from Munich uses KIX both as a service desk and for the order management of the cleaning teams. </p> </div>
<div class="enclosure">
<p class="more"> <a href="en/?file=files/cape_it/inhalte_cape_it/success_stories/Bavaria_EN.pdf" target="_blank" title="Download Bavaria_EN.pdf"> read more...</a></p>
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<p>The city of Freiburg is one of the first users of KIX. With the release of the opn source software, the local authority district switched from KIX4OTRS to KIX and since then has gradually integrated it into their departements.</p> </div>
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<p class="more"> <a href="en/?file=files/cape_it/inhalte_cape_it/success_stories/StadtFreiburg_EN.pdf" target="_blank" title="Download StadtFreiburg_EN.pdf"> read more...</a></p>
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<h2>Press</h2>
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<time datetime="2018-05-07T10:25:00+02:00">07.05.2018 – 10:25</time>
<a href="en/presse/detail/c-a-p-e-it-gmbh-publishes-security-management-module-for-kix-professional-itsm-system.html" title="">
<span>c.a.p.e. IT GmbH publishes security management module for KIX Professional ITSM System</span>
</a>
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<time datetime="2018-04-19T10:25:00+02:00">19.04.2018 – 10:25</time>
<a href="en/presse/detail/c-a-p-e-it-makes-medium-sized-businesses-fit-for-industry-4-0.html" title="">
<span>c.a.p.e. IT makes medium-sized businesses fit for industry 4.0</span>
</a>
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<time datetime="2018-01-05T10:25:00+01:00">05.01.2018 – 10:25</time>
<a href="en/presse/detail/chemnitzer-morgenpost-it-expert-warns-of-the-demise-of-medium-sized-businesses.html" title="">
<span>Chemnitzer Morgenpost: IT Expert warns of the demise of medium-sized businesses</span>
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RemoteAddress: 192.168.229.81
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[Tue Feb 12 09:30:46 2019] [error] [Tue Feb 12 09:30:46 2019] -e: mismatched tag 'head'\n