Hi ,
i have 100 + customers with different email ID's , I do not want to create multiple postmaster accounts for every customer. So how do i configure OTRS to do a domain based routing .
For eg.
If an email comes from mahesh@xyz.com then it should automatically create a ticket in XYZ queue.
Note -- I do not want to create multiple postmaster accounts for this.
Regards,
Mahesh
Email based routing ...
Moderator: crythias
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Re: Email based routing ...
Don't use customer based queues.
You wouldn't build a new conference room every time you took on a new customer.
Don't make yourself work so hard.
viewtopic.php?f=53&t=16064
You wouldn't build a new conference room every time you took on a new customer.
Don't make yourself work so hard.
viewtopic.php?f=53&t=16064
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Email based routing ...
Alternatively you might try Postmaster Filters.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Email based routing ...
Thanks for the reply , could you please elaborate on this.
Regards,
Mahesh
Regards,
Mahesh
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Re: Email based routing ...
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Set X-OTRS-Queue appropriately
Set X-OTRS-Queue appropriately
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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