Allow ticket creation from emails - only from "known mail addresses"

littlebuddha · Post by **littlebuddha** » 02 Feb 2019, 16:48

Hello,

My customer is using our hosted OTRS community 6.x application for a while now. For the first time now, a spam email has generated a ticket.

Is there a way of allowing only emails coming from known addresses (addresses of registered users)? Sure this is not a 100% security as the address can be spoofed. But it would reduce the access significantly.

I saw this article: viewtopic.php?t=6586 but it is quite old and I hope that there is a native function for that now instead of having to overwrite some code...

Thank you for some advice

LB

Post by **root** » 02 Feb 2019, 19:00

Hi,

spam should be handled by the mail server which receives the mail. Besides that OTRS 6 should leave the ticket attribute CustomerUserID/CustomerID empty it the e-mail address is not find in any of the connected databases. Otherwise check the SysConfig AutoAssignCustomerIDForUnknownCustomers.
Unknown customer will have an empty ticket attribute.

- Roy

littlebuddha · Post by **littlebuddha** » 05 Feb 2019, 11:31

Hello Roy,

Thank you for your reply.

But so what happens with the ticket when the auto assignment is deactivated?

Best regards,
LB

Znuny and ((OTRS)) Community Edition

Allow ticket creation from emails - only from "known mail addresses"

Allow ticket creation from emails - only from "known mail addresses"

Re: Allow ticket creation from emails - only from "known mail addresses"

Re: Allow ticket creation from emails - only from "known mail addresses"